Managing General Agents: Landscape, Trends & Technology

Insillion TeamInsillion TeamNovember 5, 2025

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MGAs have been at the forefront of specialty and excess and surplus lines growth with premiums growing by 14.5% to $89.9 billion in 2024. Their ability to underwrite hard-to-place risks and remain lean has made them a favorable distribution channel and investment for carriers and reinsurers alike.

“MGAs’ success hinges on a combination of talent, technology, capital and market conditions. In 2023, these factors converged, driving sustained growth and resilience, and paving the way for further sector expansion,” Lauryn Kothavale, Vice President for Insurance Research at Conning.

This blog will cover all aspects of MGAs’ growth, business model, and their unique technology requirements

MGA Industry Challenges

MGAs are at the forefront of insurance innovation; balancing the trade off between building niche products that cater to the specialized needs of their customers and using technology to stay agile and nimble. 

The MGA business model involves many stakeholders; capacity providers, distribution partners, and internal operations teams. After paying various commissions and salaries, MGAs often operate with a lean budget for technology. This financial constraint can lead MGAs to build their tech stack by piecing together multiple systems. While this seems cost-effective initially, it often creates challenges with data integration and maintenance. A dedicated MGA platform can prevent these issues.

Obtaining capacity from carriers is a critical step for any MGA. Significant effort goes into finding the right capacity provider fit, developing long-term plans, and building a sustainable relationship. To understand more about the challenges faced by MGAs when finding capacity, check out our video series featuring Chris Lowell and Somil Jain.

Product development for MGAs differs from traditional insurers. The MGA model relies on speed and the ability to launch and modify products quickly; making agility a key differentiator. It requires the right software for MGAs, one that can support rapid iteration and distribution without the constraints of legacy systems.

Benefits of Adopting MGA Technology

Technology can become a key differentiator for MGAs; enabling them to distribute their products into new channels while keeping customer acquisition costs low. 

The right MGA management software allows underwriters to quickly identify high-risk submissions and prioritize high-value opportunities. Using solutions with insurance automation, MGAs can write more profitable business and deliver a superior experience to partners and customers, all without needing to increase their headcount.

MGAs are not weighed down by their existing systems, which may slow down traditional insurers. This freedom allows them to gain a first-mover advantage in specialty markets. MGA platforms enable MGAs to configure and launch new insurance products in a fraction of the time.

By leveraging data and AI, MGAs can create innovative business models. This makes them a favorable investment choice for carriers and private equity firms looking for growth and profitability in the insurance sector.

Insillion’s Approach to Technology for MGA

Insillion has worked with MGAs of all sizes. This experience helps us understand their unique operational needs and has shaped our MGA insurance software. Our goal is to provide solutions that address the specific challenges MGAs face.

Insurance Underwriting Workbench

The time from quote to bind is a critical measure of an MGA’s efficiency. An underwriting workbench shortens this cycle by automating manual processes and centralizing functions, freeing underwriters to focus on risk evaluation instead of data re-keying. 

Insurance Product Builder Software

An insurance product builder accelerates the creation and launch process, helping MGAs introduce new programs to the market more quickly. 

Insurance Workflow Automation Software

Workflow automation improves operational efficiency by handling routine tasks, allowing your team to focus on high-value work and respond faster to agents and brokers. 

Insurance Distribution Software

An MGA's growth depends on its distribution network. Insurance distribution software strengthens P&C distribution network by connecting agents/brokers through portals and integrating with new channels, like embedded with APIs.  

Pay-as-you-Grow MGA Insurance Software 

Scale your MGA with technology that consolidates all core requirements into a single platform, supporting your business as it expands. 

Get started with a sandbox

MGAs can experience Insillion in action by signing for an 180-day no commitment sandbox. You can create your product, build your rating engine and explore Insillion’s features with complete flexibility.  
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Frequently Asked Questions

Insillion offers InFlow, an insurance process automation platform designed specifically for MGAs. Because MGA product journeys and processes are often unique, InFlow provides configurability at every stage of the workflow to match an MGA's specific requirements.

For MGAs in the specialty space, flexibility in any insurance software is one of the most important aspects to consider. Because specialty products are unique and do not follow standard insurance processes, MGAs need to be able to adjust rates and create configurable portals based on their needs. One of the platforms that offers these features is the Insillion Pay-as-you-Grow MGA Insurance Software. The Policy Administration system is designed for MGAs in non-admitted lines and enables the creation of custom rates and underwriting workflows.

MGAs looking for a unified solution for policy administration and billing can choose the combined offering from Insillion and Functional Finance. This solution brings together Insillion’s Policy Administration system and Functional Finance’s automated billing system.

Author Details

Insillion Team

Insillion Team

Insillion helps carriers and MGAs modernize and scale with our cloud-based, low-code platform. With over 20 years of experience, we go beyond technology, collaborating with industry leaders to address insurance’s most pressing challenges through our content.

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