Top 5 Features for an MGA Policy Administration System

Managing General Agents (MGAs) play a unique role in the insurance ecosystem. To operate efficiently and scale effectively, MGAs need a Policy Administration System (PAS) tailored to their specific business model. MGA insurance software requires larger features than agency insurance software. While agencies' primary focus is on selling policies, MGAs must also automate, underwrite. Choosing MGA platform for operation is a huge decision, and exploring the options in the market can be overwhelming. 

In this blog, we’ll explore the top 5 must-have features in an MGA Policy Admin System.

Insurance Product Builder:  

Speed is what sets MGAs apart. But what happens when everything is ready to launch a new insurance product, and technology holds them back? This is a common challenge. Many platforms are not made for this speed. Launching a new product or modifying an existing one can take a long time. Making simple updates to rates, rules, or documents shouldn’t require a full IT team. But with existing systems, it often does, causing delays, high costs, and missed opportunities. 

As a result, MGAs need an low code insurance product configurator that allows underwriters and product teams to modify, build, test, and launch products independently without heavy coding. To do this well, MGAs need a no-code/low-code product builder that’s designed to help: 

1. Build products in days. 
2. Integrate APIs with distribution/capacity partners. 
3. Easily adapt rating logic, forms, endorsements, and workflows to meet niche market requirements without writing complex code. 

All of this must come together in one flexible platform, making it easier to iterate quickly, adjust pricing logic, and roll out new offerings without delay. 

MGA Underwriting Workbench 

The underwriting desk is the control center of an MGA. But many MGAs face the challenge of fragmented tools, manual data entry, and multiple data formats, slowing down turnaround. 

Operating in specialty lines means existing, rigid systems simply don’t work. You need efficiency, speed, and insight. To succeed in this space, MGAs need to provide a fast and streamlined customer experience and agent/distribution partner experience, along with the right coverage at the right price, all without compromising compliance or underwriting quality. Striking this balance has led an increasing number of MGAs to introduce automated underwriting.  

When evaluating an MGA platform, look out for these essential features in the underwriting workbench 

1. Straight-Through Processing (STP)  
2. Smart Routing to assign submissions  
3. Rule-based triaging to flag high-priority risks 
4. Collaboration Tools for agents and underwriters 

In many setups, underwriting workflows were hard-coded by developers, making it difficult for business teams to implement changes quickly and efficiently. Now, with an MGA underwriting workbench, business users can create and update rules independently, without requiring any coding. 

Omni-Channel Distribution Portals & APIs  

Digital distribution refers to the use of digital channels and technology to target specific markets. Today’s MGAs offer niche, innovative products, but getting them to market through the right channels is a daily challenge. Fragmented channel management, complex onboarding, and limited digital tools often slow things down. To scale effectively, you need to work across multiple channels like: 

1. Agents 
2. Brokers 
3. Affinity networks 
4. Embedded partnerships  

The right MGA policy admin system should accelerate access to all distribution channels, not hold them back. What MGAs need is a flexible and easy-to-manage approach for distribution. What enables that? A digital-first PAS, purpose-built: 

1. Co-branded portals 
2. API-first architecture  
3. 24/7 accessibility to enable round-the-clock submissions 
4. Instant access to prior statements and transaction history 

By using the right insurance distribution software, MGAs can launch new products to the market faster, expand their reach, and make it easier for agents, brokers, and carriers to do business with them. A modern MGA platform also helps retain more customers and partners while strengthening carrier relationships.  

Billing And Payment Processing 

Billing can quickly become overwhelming for MGAs. Managing invoicing, premium collection, commission splits, carrier payments, and reconciliation across fragmented systems often leads to delays, confusion, and manual errors.   

That’s why it’s important to start with a comprehensive billing setup, something that’s simple at first but ready to scale as your business grows. As your billing needs evolve, you'll need a system that can support both front-office interactions (like client invoicing) and back-office processes (like reconciliation and reporting), no matter how you bill, direct billing to EMI collections, or B2B sales. And most importantly, all of it should run on a centralized, automated platform.  

That’s exactly what Insillion enables through its partnership with Functional Finance or any compatible billing system. Together, they offer an integrated solution, connecting Insillion’s PAS with a modern finance operations system that offers centralized dashboards, automated reconciliation and secure audit trails.  

No-Upfront Costs & Flexible Pricing 

The early stages of launching an MGA involve significant licensing fees and operational setup costs. Traditional MGA PAS often require large lump-sum payments or high initial investments, creating a barrier to entry and slowing growth. 

What MGAs need is a platform with flexible pricing that supports growth. When evaluating MGA insurance software pricing, MGAs need to look for Policy Admin Systems that offer subscription-based pricing tied to metrics (GWP), access to sandbox test environments, modular pay-as-you-grow options, and cloud-based delivery with transparent pricing tiers and add-ons.  

With the right PAS, MGAs can check all the boxes by streamlining operations, enabling innovation, supporting growth, and building stronger capacity partnerships. 

Conclusion 

MGAs need more than just a platform, they need a technology partner that evolves with them. As they expand into new products, states, lines of business and distribution models, their systems must be just as agile. Insillion offers the advantage of being a true one-stop shop with a wide range of capabilities. Along with seamless integration with a wide range of third-party vendors, Insillion offers a comprehensive Policy Administration Suite designed to support MGAs’ end-to-end insurance operations. 

See how Insillion’s MGA platform brings underwriting, distribution, and product builder together in one streamlined system.