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GIG Kuwait Takaful Modernizes Core Systems through Insillion for Enhanced Product Launch and Distribution

Insillion TeamInsillion TeamAugust 12, 2026

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Overview

GIG Kuwait Takaful decoupled its products from their existing core system & moved them to Insillion's cloud-based platform. This implementation

  • Transformed paper-based underwriting workflows into digital processes.
  • Introduced self-service portals for agents and underwriters.
  • Enabled integration of product APIs for distribution partners like dealerships.

This transition enabled faster product launches and improved distribution capabilities.

About GIG Kuwait Takaful

GIG Kuwait Takaful is a leading Sharia-compliant insurance provider and part of the Gulf Insurance Group (GIG) one of the largest insurance groups in the MENA region. Offering a wide range of insurance solutions for both individuals and businesses, they are focused on innovation and reliability, it delivers modern, customer-centric protection services.

Challenges

  • Absence of Portals: Distribution partners, including brokers and agents, lacked self-service to submit customer information and communicate with underwriters. 
  • API Requirements from Partners: The existing core system lacked the API capabilities needed to integrate with third-party systems and distribution partners. 
  • Application Up Time: The carrier needed a cloud-native environment that stayed consistently available while supporting on-demand scaling, and required moving away from on-prem infrastructure to an elastic cloud platform. 
  • Manual Workflows: Paper-based processes resulted in lengthy turnaround times for policy issuance and inconsistent underwriting. 
  • Operational Bottlenecks: Manual processes for document generation and other routine tasks consumed significant team resources. 
  • New Product Launch: The existing technology infrastructure could not support the development and launch of new products.  

Results

  • Unlocking Growth: GIG Kuwait Takaful is now empowered to strengthen existing products by expanding its distribution network and delivering enhanced underwriting, resulting in accelerated policy sales and a faster time-to-market for new products. 
  • Building Customer Trust: Providing portals, policy documents, and customer communications (via WhatsApp, Email, and SMS) in English and Arabic was essential. This localization drove rapid adoption among distribution partners and built lasting trust and loyalty with customers. 
  • Digital Policy Issuance: Automated workflows cut policy turnaround from days to minutes, reducing paper-based processes and boosting customer satisfaction and retention. 
  • Empowered Broker and Dealer Network: APIs accelerated network expansion by simplifying partner onboarding and making GIG's products available directly at the customer's point of purchase for an embedded journey. This increased broker loyalty and drove substantial new business. 
  • Agent & Broker Portal: By removing manual tasks like data entry, the broker portal created a superior experience for partners through automated document validation intake and consistent underwriting, resulting in faster policy issuance for customers and stronger broker relationships. 
  • Leveraging Existing Investments: The core modernization approach complemented the carrier's existing infrastructure, extending its capabilities, maximizing the ROI on technology investment, and achieving digital transformation in just six months. 

 Insillion Takaful Insurer Product Launches

Testimonial

The Insillion platform allowed us to maximize the ROI of our IT systems while enhancing how we go to market. We now deliver a superior distribution partner and customer experience that drives loyalty and growth. Mubarak Alayyar, CEO, GIG Kuwait Takaful

Author Details

Insillion Team

Insillion Team

Insillion helps carriers and MGAs modernize and scale with our cloud-based, low-code platform. With over 20 years of experience, we go beyond technology, collaborating with industry leaders to address insurance’s most pressing challenges through our content.

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