Modernizing Core Systems with Insurance Software for an Oman-Based Carrier

Insillion TeamInsillion TeamAugust 10, 2024

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Overview

INSILLION’s digital transformation of this Oman based Carrier provided a modern tech stack to the carrier and de-risked core system transformation to enhance operational productivity and enabled modern digital front ends for third-party users.

About the Client

The client is an Oman-based carrier established in 2014 and is a market leader in Property & Casualty Lines.

Challenges

  • Core system did not meet established needs for speed to market or ability to innovate.
  • Implementing changes to the core system was a hassle as the carrier faced difficulties in finding resources to work on the system.
  • Aggregators required APIs for embedded journeys.
  • Integration with government agencies ROP (Royal Oman Police) and Orange Card for Motor policies through APIs.
  • Modern front-end systems were required for brokers and bancassurance users.
  • With the existing system, post-sales services and modifications to rules and rates was an extensive procedure.
  • Carrier required different workflows based on processes and products to enhance operational productivity.

Results

  • Enhanced user experience with input and output display in Arabic.
  • Integration with multiple third-party systems through APIs for embedded journeys.
  • Enabled data pull from ROP for Vehicle Masters & license details and data push for policies issued through APIs.
  • Modern front-end portals for Brokers and Bancassurance users to enhance partner experience.
  • Excel-based rate management and UI-driven configuration to enable underwriters to make rapid changes.
  • Underwriters were empowered through flexible workflows based on processes, including inspection module for Motor polices and Master data management.
  • Plan comparison, claim check and underwriter discounting during referral stage was enabled through INSILLION.

Author Details

Insillion Team

Insillion Team

Insillion helps carriers and MGAs modernize and scale with our cloud-based, low-code platform. With over 20 years of experience, we go beyond technology, collaborating with industry leaders to address insurance’s most pressing challenges through our content.

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